Refund Policy

1. Overview

This Refund Policy applies to all subscriptions and purchases made through Timetrackr, our time tracking SaaS platform. All subscription payments are processed through Creem, our Merchant of Record. Refund requests are evaluated on a case-by-case basis in accordance with the terms outlined below.

2. Subscription Refunds

• Annual plans: Full refund available within 14 days of the initial purchase date.
• Monthly plans: Refunds are provided for the current billing cycle only if requested within 48 hours of the charge date.
• After the refund period: No refunds are provided for charges made after the applicable refund window has expired.
• Upgrades: If you upgrade your plan mid-billing cycle, the unused portion of your current plan may be credited toward the new plan at our discretion.

3. Cancellation and Service Continuation

You may cancel your subscription at any time. Upon cancellation, no further charges will be applied. Your access to Timetrackr and its paid features will remain active until the end of the current billing period. We do not provide prorated refunds for partially used billing periods outside the refund windows described above.

4. Processing Time

Approved refunds are processed within 5-10 business days and will be returned to the original payment method used at the time of purchase. The time it takes for the refund to appear in your account may vary depending on your financial institution.

5. Non-Refundable Items

The following are not eligible for refunds:

• Charges that have passed the applicable refund window
• Accounts that have been terminated for violations of our Terms of Service or Acceptable Use Policy
• Disputed charges where a chargeback has been initiated without prior contact with our support team

6. Chargebacks

If you dispute a charge directly through your bank or payment provider without first contacting our support team, your account and subscription may be suspended pending resolution of the dispute. We reserve the right to terminate accounts associated with unjustified chargebacks.

7. Free Trial

If Timetrackr offers a free trial period, you will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan, and the standard refund policy will apply from the date of the first charge.

8. Contact

If you have questions about this Refund Policy or wish to request a refund, please contact our support team at support@timetrackr.tech.